- Manage member of business analysts (SD, MM, WM, FI, CO, PM, ABAP, PP) group (3 reports);- Respond to any SAP issues and research causes of problems (~ 400 SAP users);- Tracks progress and closure of issues;- Works with management and end users to improve business processes;- Master Data administration;- Keep documentation at up-to-day level;- Compliance to company’s SOX polices and procedures. Monthly and quarterly IT SOX controls review;- Participant of Europe change management process;- Build effective communication with Europe IT support center and offshore team;- Technical lead role in internal SAP projects.