Елена Макарова

-Managing and supporting the relationship with PeopleSoft Global Human Resource System (GHRS) Local Service Enablers (LSEs) and local GHRS Champions;-Responding to and managing system issues (tickets) raised by countries using REMEDY-Analyzing reported issues liaising with the customer- Providing solutions and advice to resolve issues and clarification around correct processing- Documenting issues for further escalation to Ernst Young Global Services (EYGS) Product Management and Global People Team (GPT)- Closing down issues promptly;Facilitating and supporting the mass upload process with all stakeholders to update GHRS data (for example, CodeBlock reorganisation, People year-end salary and promotion changes) ;- Facilitating the creation of mass upload files- Providing test results of mass uploads;-Reviewing and providing guidance around requested table set up and changes;-Reviewing and providing guidance around system access requests;-Supporting the GHRS Product Owner in the functional analysis of change requests.-Liaising with the requester, and documenting the business case and justification;-Writing functional specifications for change requestsenhancementsimprovements;-Functional project management for GHRS portfolio management projects;-Training provision to new and existing users