- Improved the customer service quality (procedures and offered products) by regular analysis - Effective insuring of principles required by the Bank’s standards- Effectively supported and supervised in establishing a highly qualified team in the branch- Efficaciously took decisions in non-standard and difficult situations, successfully provided replies to customers’ questions and complaints- Maximized customers’ satisfaction through ensuring full information on products and services provided- I was actively involved in the development or the Branch’s operations, tightening the relations with customers - Increased the number of customers through introducing an effective sales process, as cross sell and the process of searching for potential personal customers