Личные качества: коммуникабельность, ответственность, трудолюбие, умение работать самостоятельно и в команде. Всегда нацелен на результат. Высокий уровень самомотивации, постоянный позитивный настрой. Способность к самообучению.
Provide high quality technical support to a designated set of Major and Top Corporate customers.Ensure timely and high quality incident resolution focusing on root cause analysis, prevention, and knowledge transfer.Manage escalations to ensure timely and high quality resolution of all issues.Develop and implement strategies for providing proactive support resulting in fewer incidents, increased availability, or accelerated deployments.Forge relationships with Microsoft technical groups, client groups, and mid-to-TOP level client management, maintaining a productive interaction.Assist with sales of services to new accounts.