Елена Зубкова

• Lead the development of the firm’s CRM system • Promote the use of the system throughout the office by developing and carrying out training sessions• Develop and maintain internal CRM policies and procedures • Responsible for managing the CRM system and data integrity from a business and user perspective• Acting as the main point of contact for marketing database queries from inside of the office.• Proactive Work with the BD team in identifying new ways to use the system as a key tool in client relationship management• Provide information and compile reports for BD purposes