• Main facilities:
• 3 helpdesk engineers team management
• 2 helpdesk call-center operators management
• New helpdesk’s procedures creation
• Supervision of the fulfillment of the helpdesk procedures by engineers
• New back offic
Описание деятельности компании:
Corporate investment banking and Consumer banking. I was on position of Helpdesk specialist, managing Helpdesk engineers in the office, preparing reports to the senior management, controling processes on-site.